Shipping & Returns

We try our best to deliver your order on time specified by you. We understand how important it is to build a long lasting relationship with customers. Still here is our disclaimer ....:)

  1. Fix time commitment is not possible due to unavoidable circumstances like traffic, natural calamity, unavailability of raw materials.
  2. The delivery will NOT be redirected/ redelivered to any other address in any circumstance.
  3. Delivery might happen through Non-Vasaiflowers outlet in case of some urgency or non-availability of particular product.
  4. We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :
    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
    • Recipient refused the products.
    • Delivered the product at the Gate/ Reception/ Neighbor.
  5. Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
  6. The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.
  7. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.
  8. In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  9. No change in instructions can be entertained before 2 working hours of the date of delivery and acknowledged by our Customer support team.
  10. Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.
  11. In case the product is not delivered due to any of the above reasons, the update will be available in the website.
  12. We will not entertain any complaint for perishable products like fresh flowers, cake etc. after 48 hours from the time of delivery
  13. For non-perishable commodities, respective brand owners will be responsible for the quality of product.
  14. Delivery of certain branded items may not be possible/delayed under certain UN-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seek from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alternate product.
  15. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at
  16. If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
General Disclaimers:
  1. Vasaiflowers retains the right to refuse any order unconditionally.
  2. All claims are subject to the jurisdiction of Court at Mumbai, India only.
  3. If Vasaiflowers is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
  4. Vasaiflowers has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Vasaiflowers or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.
  5. Genuinity of information & interest of making payments:
    • The customer promises that the information provided to Vasai flowers is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
    • The customer agrees to defend indemnity & hold Vasai flowers and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them Vasai flowers may modify this agreement from time to time without giving any prior information.